Rational oven service contracts and PPM packages
We are pleased to offer bespoke Planned Preventative Maintenance (PPM) Packages tailored to meet your requirements, including flexible payment options.
Benefits of arranging a PPM and Service visit with Keeling Catering Engineers:
Longest established RATIONAL UK Service Partner for over 32 years
RATIONAL Service Partner of the Year Award winners
All service calls are responded to within 24 hours
Service Contract holders have exclusive access to our Service Hotline open 24/7
Specialist support available, such as bespoke training visits with RATIONAL Regional Managers
Operational safety for everyday use
Value preservation of your investment
Maximum operational safety
Only genuine RATIONAL service parts are used and oven repairs are carried out to the highest standard by our fully trained and qualified Service Technicians
Positive influence on the service life of the cooking system
Quantifiable operating costs
Reduces the downtime of your RATIONAL unit
Our Service Technicians are professional, approachable and reliable, consistently repairing ovens to a ‘first fix’ ratio of over 95%. Knowledge of technical data is kept up to date with regular in-house training and attendance on courses held at RATIONAL UK head office. Service vehicles are fully equipped with an extensive parts stock – keeping oven downtime to a minimum.
What your RATIONAL Service includes:
- Inspection of 90 points on oven
- Inspection of all water level sensors for descale and calibration
- Function test carried out to ensure components are working within their optimum limits
- Inspection and cleaning of all critical filters and replacement if necessary
- Inspection of door gaskets and door locks to ensure electronic components and cooking results are not compromised
- Inspection of the Care Control system and CleanJet® to ensure both are working efficiently to prevent scale build up
- Inspection of Electric oven heating elements to ensure optimum operation power
- Inspection of Gas oven burner settings and Flue gas settings to ensure safe operation
- Inspection of all water hoses and connections to help prevent costly water damage to key components
- Our fully trained RATIONAL Technicians will be available to answer any technical requirements or issues
Planned preventative maintenance packages
Platinum
Fully comprehensive service package** Please contact for bespoke estimate
- Fully comprehensive service package** Please contact for bespoke estimate
- Includes:
All callouts, labour and parts fitted* - Three planned service visit per annum
- Care and Cleaning instruction carried out after service
- *Exclusions apply to parts fitted
- *All Rational units must be assessed and in full working condition before contact begins, at the cost of the customer
Gold
From
£600
+ VAT (Per Oven)
- Recommended for medium – high oven usage
- Includes Silver service package PLUS:
- 10% off all parts used during contract
- Care and Cleaning instruction carried out after service
- Free Chemical Bundle Rational
Cleaner Tablets / Care Control Tablets for you oven delivered on your first maintenance visit
(worth £134.00)
Silver
From
£400
+ VAT (Per Oven)
- Recommended for medium – high oven usage
- Includes Bronze package PLUS:
- An extra planned service visit (two in total)
- One breakdown callout included – free of charge
Bronze
From
£150
+ VAT (Per Oven)
- Recommended for low oven usage
- One planned service visit within your business working hours
- Rational approved service checklist issued after service completed
Regular servicing and maintenance of your RATIONAL cooking system will avoid dangers like scale build up (pictured below) which may compromise cooking results, increase energy consumption and running costs and ultimately lead to equipment breakdown.
Scale Build up in Quench Box
Can cause Service 25 Fault Code, prevent the unit from cleaning and can cause uneven cooking.
Scale Build up in Steam Tank
Care Control cleaning tablets not being used. Can cause longer cooking times on steaming functions and in worst cases, can blow steam elements causing an expensive repair. In this case, the steam tank and both elements would need to be replaced.
Scale Build up on Level Probe
Poor cleaning regime, no water softener fitted and no PPM package in place.
Scale Build up in Steam Tank
Care Control cleaning tablets not being used. Can cause longer cooking times on steaming functions and in worst cases, can blow steam elements causing an expensive repair. In this case, the steam tank and both elements would need to be replaced.
Steam Hose Perished
The steam hose would be picked up during PPM service visit if wearing thin and would be replaced. If not detected (as pictured), the steam hose can split, causing multiple damage to the electric compartments, including damage to motors and PCBs, incurring expensive costs.
Blown Steam Element
Caused by scale build up on elements. This can be solved by having your unit regularly cleaned and serviced, which increases the lifespan of components in your unit.
Split Door Seal
Door seals could be split due to cooking at excessive temperatures for long periods of time. As soon as the seal is showing signs of wear and tear, we recommend replacing as soon as possible. If not replaced, can cause steam ingress and water leaks onto internal components. Please see our how to video on how to replace door seals.
Blocked Air Filter
Air filter should be inspected and cleaned if necessary at regular intervals. Failure to do so will cause operator PCB to overheat, causing damage to the PCB. Please see our video on how to replace and clean air filters.
What our clients have said
Keeling Catering Engineers are a great company for all your RATIONAL needs and requirements such as: servicing, PPM maintenance, repair and installation of RATIONAL units. This well established company have provided exceptional service for Queens Hospital Burton. For servicing, installations and repair call outs, Keeling Catering Engineers respond the same day, enabling continuity of service. The Engineers are highly trained, extremely knowledgeable and are vaery professional at all times. They are a credit to the company, and I would recommend Keeling Catering Engineers to anyone looking for exceptional service and timely response.
Neil Gotheridge
Catering Supervisor – Queens Hospital, (University Hospitals of Derby and Burton NHS Foundation Trust)
We’ve had a Service Contract with Keeling Catering Engineers Ltd for several years. Administration is excellent, servicing always timely and when we require a call out for emergency repairs they never let us down.
They source any parts required quickly and fully appreciate the Hospitality Industry relies on well maintained equipment to run smoothly.David Robson
General Manager – The Corbet Arms
Keeling Catering Engineers are a pleasure to deal with from booking in a service to ordering parts, we never have any issues!
The Engineers who come to site are always very professional and thorough and the staff are always helpful if anything is needed. Would highly recommend!Kirsty Wallbank
Maintenance Administrator – SPAR James Hall & Co.
We have used Keeling Catering Engineers now for a number of years to provide both reactive and service maintenance to our Rational ovens in our kitchens, we have always received excellent service, both over the phone with the staff when reporting issues, and with the Engineers who attend site. The Engineers are very flexible with access times, happy to work around busy kitchen schedules, and have an extensive spare parts compliment on the vans, so almost every issue we have encountered has been rectified on the day.
Andrew Rice
Maintenance Supervisor – Liverpool FC Academy
